The AI startup erasing call center worker accents: is it fighting bias – or perpetuating it?

The danger, Aneesh said, was that artificially neutralizing accents represented a kind of “indifference to difference”, which diminishes the humanity of the person on the other end of the phone. “It allows us to avoid social reality, which is that you are two human beings on the same planet, that you have obligations to each other. It’s pointing to a lonelier future.”